Cancelling renewal
Cancel from the billing portal or contact support from the billing email before the renewal date. Cancellation stops the next renewal; paid access remains available through the current billing period.
Subscription refunds
Unused generation allowance and unused time are generally non-refundable because capacity is reserved for the billing period. Allowances do not roll over and have no cash value. This does not limit mandatory consumer cancellation or refund rights.
Generation quality issues
Creative preference alone does not establish service failure. If a generation is incomplete, corrupted or materially different from the requested format, contact support within 14 days. We will first provide a reasonable re-generation or restore the affected allowance. Where that cannot resolve a verified service failure, we may issue a proportionate refund.
Duplicate and unauthorised charges
Report duplicate or unrecognised charges promptly from the billing email. We will investigate transaction references and, where confirmed, return funds to the original payment method. Refund timing is controlled by the payment processor and issuing bank.
Consumer rights and disputes
Nothing in this policy removes rights that cannot be waived under applicable consumer law. Contact support before opening a payment dispute so we can locate the subscription, preserve account access and attempt a direct resolution.
8 Ibroxholm Place, Flat 2 (1/2), Glasgow, Scotland, G51 2TP, United Kingdom
support@vvagabondvoices.shop · +44 7561568600